VoIP: The New Hotel Phone System?

Hotels have long since used the PBX switchboard system and PBX operator as a source of phone communication. The advent of the internet has led to an alternative phone communication network know as VoIP. VoIP communication allows for users to employ designated internet connections in lieu of fixed phone lines. Proponents of the VoIP communication method argue that it provides a life cost significantly less than the PBX method would offer due to more efficient long and short distance call expenses.

Thing5 LLC, a provider of next generation voice solutions provider, currently provides VoIP service to 1,700 hotels in North America. Thing 5 LLC, in an effort to cut hotel long-term communication costs and allow for a transition from PBX to VoIP, currently offers potential hotels an agreement of paying a flat monthly service fee for its VoIP service. (Thing 5, LLC will waive the costs of materials and installation of the VoIP service). The company argues that an update of a current PBX system for modern use in a hotel would cost the hotelier over $30,000.

Tough economic times leave hoteliers with many cost saving and budget cutting questions to answer. A hotel transition from PBX to VoIP may provide significant costs in a Proprietor’s budget, however the owner must consider the added cost of retraining staff to manipulate the new technology, and the revenue lost from transition time during the upgrade period.

Tippit, Inc: Thing 5 VoIP Article

Thing5 L.L.C.