Frequent changes in technology have led Crystal Cruises to develop a new position entitled Technology Concierge. The responsibilities of the technology concierge include helping guests with their use of iPods, kindle electronic readers, and other personal electronic devices. The technology concierge will also assist guests in the use of the ships 25 state-of-the -art computer center workstations.
New upgrades in technology in current times and in the near future are leading to the removal of human jobs; however Crystal Cruises has been instrumental in the retention of careers through the installation of opportunities of work in technology instruction and use. Tough economic times and cost-saving strategies lead hoteliers to determine whether or not to make cutbacks in staff; however it is necessary to make every effort to salvage human resources as in the case with Crystal Cruises.
Mercury News- Tech Concierge Article
Crystal Cruises
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